Telephone
University extension telephones can be connected in apartments upon request. To arrange for full-service local, national and international telephone service in your apartment, you should contact your department. Please note that you can have telephone charges deducted from your salary if your phone is connected for outside calls through the Bilkent Computer Center.
You can also have a private phone line in your apartment. In order to have a private phone line connected, please follow this procedure:
- To subscribe, please go to the Bahçelievler Türk Telekom office and fill out an application form in person. (Address: Bahçelievler, Azerbeycan Street (also known as 3rd Street), No: 32, and Ümitköy 8th Street, No: 63). The Bilkent shuttle bus stop nearest to Bahçelievler is at the National Library. For more detailed information about Türk Telecom’s products and services, please visit their website at turktelecom.com.tr.
- Bring your passport (original and one copy) and residence permit (original and one copy) with you.
- At the time of publication, the connection fee was 10 TL. This fee will appear on your first bill (the connection will be made within 7 days of subscription).
- You can pay your phone bill at the banks listed on the invoice or at Türk Telekom offices. For your convenience, you might want to choose the automatic payment option, with the amount drawn directly from your bank account.
- If you have any problems, call 121. Please note that most personnel do not speak English. You are advised to make these calls with the help of a native speaker.
- To have your line disconnected, please go to the same office with the documents listed above. If you would like someone else to request that your phone line be disconnected, notarized authorization is needed.
Local and Long-Distance Calls:
For local calls: Dial the seven-digit number. Please note that if you have a phone number starting with ‘290’ you should dial ‘9’ if you are making a call to a number that does not start with ‘290.’ (However, to call within the University, you do not have to dial ‘290’ but only the last four digits of the number.)
For long distance calls within Turkey:
Dial the area code and then the seven-digit number.
For international calls:
Dial 00 + country code + area code + number.
Special Note: If you are residing in the East Campus Faculty Housing apartments and have a phone number starting with ‘290’, please remember to add ‘#’ to a 4-digit extension number in order to minimize the waiting time after dialing ( xxxx#).
Satellite/Cable TV Connections
– Digiturk Satellite Connection:
- To subscribe to Digiturk, call 397 2424 and state that you would like to have a Digiturk connection in your apartment. You will be asked to give your name and contact information. Most representatives speak English.
- Digiturk personnel will then come to install the satellite dish. Please ask the technician to consult with the Housing Office regarding placement of the dish. Note that those who reside in Buildings 2, 4, 21, 22, 79, 80, 101-105 are not allowed to have any individual satellite dishes or antennas installed on the exterior walls or balconies due to the centralized satellite system that has recently been installed on the roofs of these buildings. Please check with DIGITURK beIN to learn what kind of receiver you will need for your connection.
- The installation fee (depending on the package of your choice) is to be paid on the day your connection is activated.
- Please make sure that you have signed a contract with Digiturk accepting the terms of use.
- You can make your regular monthly payments to any bank or PTT Offices. Note that late payments can be made only to Yapı Kredi Bank. You can also ask your bank about automatic payment options, if that would be more convenient for you.
- In case of problems, call 397 2424.
- There are several packages to choose from, with varying prices. You can learn more details about the packages available at www.digiturk.com.tr
- To have your service disconnected, please call 397 2424 or 0212 473 7373 and state that you would like to cancel your contract.
- Please be sure to return any equipment provided by Digiturk after cancellation.
– D-Smart Satellite Connection:
- To subscribe to D-Smart, call 240 7167 or visit the D-Smart office closest to the Bilkent area, which is located in the Konutkent 1st Çarşı (shopping center), No: 32, Çayyolu. A native speaker should accompany you.
- D-Smart personnel will then come to install the satellite dish. Please ask the technician to consult with the Housing Office regarding placement of the dish. Note that those who reside in Buildings 2, 4, 21, 22, 79, 80, 101-105 are not allowed to have individual satellite dishes or antennas installed on the exterior walls or balconies due to the centralized satellite system that has recently been installed on the roofs of these buildings.
Please check with D-Smart to find out what kind of receiver you will need for your connection. - The fee is to be paid on the day your connection is installed. Similar to Digiturk, there are several packages to choose from, with varying prices.
For further information on subscription details and packages please check www.dsmart.com.tr. - If you choose to pay on a monthly basis, you can make your regular payments at any bank or arrange with your bank for automatic payment.
- In case of problems, call 240 7167 or 0850 266 0266
- To have your service disconnected, please call 240 7167 or 0850 266 0266, and have a native speaker make your cancelation request.
- Please be sure to return any equipment provided by D-Smart after cancellation.
– Cable TV Connection:
Residents who live in buildings 1 – 46 can obtain a cable TV connection.
- To subscribe, go to the Bahçelievler Türk Telekom office (3rd Street, No: 32) or call 555 5000.
- You must bring your passport (original and one copy) and residence permit (original and one copy) with you.
- At the time of publication, the connection fee was 48 TL. This fee is included in the first invoice. Please note that these charges change frequently.
- The monthly payment is 13 TL. Payments can be made at the banks listed on your invoice.
- For problems, call 126 and leave a message. Please note that most personnel do not speak English. You are advised to make these calls with the help of a native speaker.
- To have your line disconnected, please call 126 to initiate the cancelation procedure, and then go to the Bahçelievler Türk Telekom office with the documents listed above to finalize the disconnection process. If you would like someone else to request that your cable service be disconnected, notarized authorization is needed.